Account Information

You can view and modify your WhaTap monitoring service account information in the profile icon at the top right of the screen > Manage Accounts.

Manage account settings such as user information, password, and multi-factor authentication, as well as notification settings such as phone number and alert reception.

Modifying user information

1. Go to the profile icon () at the top right of the screen > Manage Accounts.

2. In the User information section, modify the information.

   • Name: Modify the user name.

   • Company: Modify the company name.

   • Language: Select the language displayed on the WhaTap service screen. Korean, English, and Japanese are supported.

   • Notification language: Select the language for notification messages such as email and SMS.

   • Timezone: Set the timezone used in the service.

3. Click the Save button to save the modified information.

Note

The email address is a unique identifier for the account and cannot be changed. To change the email, you must sign up with a new account.

Changing the password

1. Go to the profile icon () at the top right of the screen > Manage Accounts.

2. In the User password section of Account Management, enter the Current password.

3. Enter the New password and Confirm new password.

   • The password must be at least 9 characters long and contain at least 3 of the following: lowercase letters, uppercase letters, numbers, and special characters.

4. When the Update Password button is activated, select it.

Resetting the password

1. On the login page, select Forgot password?.

2. Enter your registered email account and the CAPTCHA code. A temporary password will be sent to your email account.

3. Log in with the temporary password and proceed with the password change process.

Note

If you cannot access your registered email account, contact WhaTap Labs Online Support.

Multi-factor authentication

Multi-factor authentication (MFA) enhances account security by requiring additional authentication at login. You can choose between OTP and email token methods.

For detailed setup instructions, see the Multi-factor authentication document.

Adding the user phone number

The phone number is used for alert SMS notifications. SMS verification is required to add or change the phone number.

1. Go to the profile icon () at the top right of the screen > Manage Accounts.

2. In the User phone section of Account Management, you can add a phone number.

General mobile phone

1. Select Cell phones.

2. Enter the phone number to add and click the Save button.

WhatsApp

1. Select WhatsApp.

2. Enter the phone number to add and click the Send Credentials button.

3. Enter the 6-digit verification code sent to the number and click the Verify button.

   a. If the verification code does not arrive within 10 minutes, click Resend above.

Changing the user phone number

SMS verification is required to change the phone number.

1. Go to the profile icon () at the top right of the screen > Manage Accounts.

2. In the User phone section of Account Management, select Cell phones or WhatsApp.

3. Select Change.

4. When the change confirmation message appears, select Change.

5. Enter the new phone number in the phone number field.

6. Select Send Credentials.

7. Enter the verification code sent to your mobile phone or WhatsApp app.

8. Select Verify.

Note

Only Korean mobile phone numbers can be registered for SMS alert reception.

Deleting the user phone number

1. In the User phone section, select Cell phones or WhatsApp.

2. Select Delete.

3. When the deletion confirmation message appears, select Delete.

Caution

If you delete the phone number, you can no longer receive SMS or WhatsApp notifications. To receive notifications again, add your phone number.

Setting alert reception

You can configure alert reception channels such as email, SMS, and mobile.

Note

To receive alerts, you must add a user phone number. For details on adding, changing, and deleting user phone numbers (SMS or WhatsApp), see the following.

Adding to the SMS alert reception

If SMS notification is required to be received, set the user phone number in Manage Accounts.

1. Select the profile icon on the upper right of the screen.

2. If a pop-up menu appears, select Manage Accounts.

3. In the User phone section, select Cell phones.

4. Enter the phone number to receive authentication numbers in Phone.

5. Select Send Credentials.

6. Enter a 6-digit authentication number on your mobile phone.

7. Select Verify.

Note

• For more information about changing the registered phone number, see the following.

• Only Korean mobile phone numbers can be registered because they can receive SMS notifications.

Adding to receive WhatsApp notifications

The notifications can be received through WhatsApp.

1. Select the profile icon on the upper right of the screen.

2. If a pop-up menu appears, select Manage Accounts.

3. In the User phone section, select WhatsApp.

4. Enter the phone number to receive authentication numbers in Phone.

5. Select Send Credentials.

6. Enter the 6-digit verification code sent through your WhatsApp application.

7. Select Verify.

Note

For more information about changing the registered phone number, see the following.

Setting the reception level and alert time

Set the level of alerts received via email and SMS.

1. In the Level item of the Alert notification setting section, select the desired level.

   • All: Receive all alerts.

   • Fatal: Receive only fatal-level alerts.

2. In the Date and Time items, set the date and time to receive alerts. After completing all settings, select the Save button.

Note

These settings do not apply to alert reception for already created or invited projects. Alert reception settings for existing projects can be changed in the Notification setting menu of each project.

Setting mobile device alert reception

When you install the WhaTap mobile app on your mobile device, the alert settings for the mobile device are automatically added.

• Test: You can check whether alerts are sent to the mobile device successfully. Connection may fail due to app restoration or reinstallation on the mobile device. Mobile devices that fail to connect are automatically excluded from alert recipients.

• : You can delete alerts for the registered mobile device.

Note

For more information about the WhaTap mobile app, see the following.

Checking the API token

The API token is a parameter required to extract monitoring data through the Open API. To reissue the token, select the Reissue token button.

Note

For more information about the Open API, see the following.

Setting marketing message reception

You can opt in or out of receiving marketing information from WhaTap. In the Marketing option section, select Agree or Disagree, and then select the Save button.

Withdrawal

1. Go to the profile icon () at the top right of the screen > Manage Accounts.

2. In the Withdrawal section of Account Management, select a Reason for withdrawal.

3. Select the (Required) I agree to the deletion of personal information. (Your account information will be deleted from the WhaTap.) checkbox.

4. Select the Withdrawal button.

5. In the confirmation message window, enter 'membership withdrawal' and then select the OK button.

Caution

After withdrawal, all information including projects, promotion coupons, and other data will be deleted and cannot be recovered.

Note

For smooth withdrawal, check the following items.

• If you have any paid projects in use, you can only withdraw when there are no unpaid balances. Check your unpaid balances in My usage > Billing History or My usage > Invoice Preview History.

• If you have the Billing role, you must delegate it to another member or delete the project. For more information about billing role transfer, see the following.

• If you are the only member with the Member Management role in a project, you must assign the role to another member. For more information about role modification, see the following.

• A withdrawn account cannot be reused or recovered by anyone.