Payment account

This is an FAQ document regarding the billing accounts while using the WhaTap monitoring service.

Billing account management

I want to know the method how to manage the billing accounts for the WhaTap service.

See the following overview on how to manage the payment accounts including registering payment information for the WhaTap monitoring service, transferring the billing role, and project subscription.

Note

To continue using the service during the free trial period or when the free usage threshold exceeds, enter the payment information and then subscribe the service for the project.

Registering the payment information

Before registering the payment information, check the billing role. The billing role is granted to the created project by default.

1. Log in the WhaTap monitoring service (https://service.whatap.io).

2. Select the profile icon on the upper right of Home screen.

3. If the dropdown menu appears, select My usage.

   

4. In Payment information, select Register your payment information.

5. Configure the detailed settings in order. * is required.

6. Select a desired payment method in Payment method.

7. When the Register your payment information window appears, enter the required information and then select Apply.

8. Enter the contact information to receive the invoice, and then select Save.

Note

• For more information about the payment information registration, see the following.

• Supported payment currencies are KRW, JPY, and USD. Payment method is changed depending on the changed currency.

• To receive invoices by multiple email addresses, enter multiple email addresses by using comma (,) as the delimiter in CC. e.g. a@whatap.io,b@whatap.io,c@whatap.io

  

Transferring the billing role

The billing permission can be granted at the organization, group, or project level, and only one person can have it. For example, when the billing role is transferred from the account A to the account B, the account A no longer has the billing role. Additionally, the payment role can be transferred to an account that has registered its payment information and completes the approval process through email verification.

Registering the payment information for the account to transfer the billing role to

1. In WhaTap monitoring service, log in with the account to transfer the billing role to.

2. Through the step, register the payment information for the acctount.

Invite Member

1. In WhaTap monitoring service, log in with the account with the Billing and Edit roles.

2. In Home screen, select an organization, group, or project to transfer the billing role.

3. Go to the member management menu of the selected unit. For more information about the unit-level member management menu, see the following.

4. Select Invite Member on the upper right of the screen.

5. Enter the email address of the account to transfer the billing role to in the email field, and then select Add.

6. Check whether the account has been registered in List of members to invite, and then select Complete.

Note

Move the Organization Member Management menu

1. Select the button next to the Organization menu at the top of the side menu.

2. Select the button next to the organization name in the Organizations list panel.

3. Go to Management > Member List.

Move the Group Member Management menu

1. On the top of the side menu, select All Projects.

2. In the groups and projects list panel, select the button next to the group name.

3. Go to Group Member.

Move the Project Member Management menu

Go to Management > Project member.

Modifying the role

1. 

2. If the Edit member role window appears, among the roles, grant only BILLING.

3. After enabling the BILLING role toggle, select the Apply button in the Edit member role window.

4. If the payment confirmation window appears, select Apply.

5. In the Changing the payment role window, set whether to grant the same roles to the subgroups or subprojects, and then select the Apply button.

   

6. After checking the email sent to approve the change of payment role for the account, select the Apply button.

7. The final change in the payment role is made upon approval via email of the account to which payment role is to be changed.

Note

• In case of the member with the billing role, on the left of the name in the Project member list, the Payment tag appears.

• If you grant the payment role to another member, an approval process is required via email authentication. However, if you grant the payment role directly to another member, the approval process is omitted.

• The Edit member role window appears differently depending on whether the project member role or the organization or group member role is modified. For more information about the member roles, see the following.

Project subscription

After registration of the payment information, the Project Subscription Status menu appears. You can see the entire Project list owned by the account as follows:

• When converting all non-paid projects to paid ones at once, select Subscribe Project on the upper right of the screen.

• When subscribing multiple projects, select each check box in Project list and then select Subscribe Project on the upper right of the screen.

• In case of subscribing by project, select Subscribe in the Status column of Project list.

• Select Subscribe for each project in Project list for individual subscription.

Note

For more information about Project Subscription Status, see the following.