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Guide to the WhaTap payment account

It explains how to manage the payment accounts including registering payment information for the WhaTap monitoring service, transferring the billing role, and project subscription. To continue using the service during the free trial period or when the free usage threshold exceeds, enter the payment information and then subscribe the service for the project.

Registering the payment information​

Before registering the payment information, check the billing role. The billing role is granted to the created project by default.

  1. Log in the WhaTap monitoring service (https://service.whatap.io).

  2. Select the profile icon on the upper right of Home screen.

  3. If the dropdown menu appears, select My usage.

    Usage

  4. In Payment information, select Register your payment information.

  5. In the Register your payment information window, specify the payment information.

  6. Select a payment method and then fill in the relevant information for Credit cardRegular payment or taxBank transfer.

  7. Specify the Bill to.

  8. Select Registration.

Note

  • For more information about the payment information registration, see the following.

  • To receive invoices for multiple recipients, enter multiple email addresses using comma (,) as the delimiter.

    e.g. a@whatap.io,b@whatap.io,c@whatap.io

    Bill recipient setting

Transferring the billing role​

Only 1 person can have the billing role. For example, when the billing role is transferred from the account A to the account B, the account A no longer has the billing role. Additionally, to transfer the billing role, only the account with the payment information can transfer the billing role.

Registering the payment information for the account to transfer the billing role to​

  1. In WhaTap monitoring service, log in with the account to transfer the billing role to.

  2. Through the Leader line 1 step, register the payment information for the acctount.

Invite Member​

  1. In WhaTap monitoring service, log in with the account with the Billing and Edit roles.

  2. In Home screen, select a project to transfer the billing role.

  3. Go to Project member that is under Management.

  4. Select Invite Member on the upper right of the screen.

  5. Enter the email address of the account to transfer the billing role to in the email field, and then select Add.

  6. Check whether the account has been registered in List of members to invite, and then select Complete.

Modifying the role​

Edit Role

  1. In the Project member list, select Leader line a Edit icon on the right of the account to transfer the billing role to.

  2. If the Edit member role window appears, among the roles, grant only Leader line b BILLING.

  3. After configuration, select Leader line c Apply.

Note

  • In case of the member with the billing role, on the left of the name in the Project member list, the Payment tag appears.

  • The Edit member role window appears differently depending on whether the project member role or the organization or group member role is modified. For more information about the member roles, see the following.

Project subscription​

After registration of the payment information, the Project Subscription Status menu appears. You can see the entire Project list owned by the account as follows:

Project Subscription

  • When converting all non-paid projects to paid ones at once, select Subscribe Project on the upper right of the screen.

  • When subscribing multiple projects, select each check box in Project list and then select Subscribe Project on the upper right of the screen.

  • In case of subscribing by project, select Subscribe in the Status column of Project list.

  • Select Subscribe for each project in Project list for individual subscription.

Note

For more information about Project Subscription Status, see the following.