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Multi-factor authentication

Multi-factor authentication (MFA) authenticates users through multiple authentication processes. Multi-factor authentication can be used to enhance the security of accounts and services.

Setting the multi-factor authentication

The WhaTap monitoring service (multi-factor authentication is used) provides the methods such as OTP and Email. OTP method is recommended.

What is OTP? It is the short for One Time Password that indicates an authentication method using a randomly generated one-time password rather than a fixed password.

You can configure the multi-factor authentication by going to Manage account INFO. in the following order.

  1. Log in the WhaTap monitoring service (https://service.whatap.io).

  2. Select the profile icon on the upper right of the screen. A drop-down menu appears.

  3. Select Manage account INFO..

  4. Scroll down the page to go to the Multi-factor authentication section.

    Multi-factor authentication

Select an authentication method of OTP or Email.

OTP authentication

If OTP is selected as the multi-factor authentication method, be sure to install the OTP app on your mobile device.

You can also perform OTP authentication through the WhaTap mobile app. For more information, see the following.

Configuring the OTP-based multi-factor authentication

OTP authentication selection

  1. Select OTP as a multi-factor authentication method, and then select (Re)Create OTP key.

  2. Select QR code or OTP key and then register the key on the OTP app of your mobile device.

    • To use the QR code, select Scan a QR code and then scan the QR code on your mobile device. (For convenience, it is recommended to use the QR code method.)

    • To use the OTP key, select Enter a setup key and then enter your account and OTP key on your mobile device.

    Google OTP app

  3. On the Manage account INFO. page, enter the obtained OTP key in Authentication.

  4. Select Validate OTP key.

Now you have completed the OTP-based multi-factor configuration. Log out and then log in the service to check your multi-factor authentication settings.

Using the OTP-based multi-factor authentication

  1. On the Login (https://service.whatap.io/account/login) page, log in the service.

  2. When the multi-factor authentication screen appears, check your OTP key on the OTP app of your mobile device.

  3. Enter the granted OTP key and then select Validate OTP key.

If the OTP token validation is successful, you can enter the service screen.

Email token authentication

Configuring the email token-based multi-factor authentication

Email authentication selection

  1. For a multi-factor authentication method, select Email and then select Send Auth Token via Email.

  2. Check the verification token (code) received from no-reply@whatap.io. If you have not received any email, check your spam folder.

  3. On the Manage account INFO. page, enter the received OTP key in Authentication.

  4. Select Validate Email Token.

Now you have completed the email-based multi-factor configuration. Log out and then log in the service to check your multi-factor authentication settings.

Using the email token-based multi-factor authentication

  1. On the Login (https://service.whatap.io/account/login) page, log in the service.

  2. If the multi-factor authentication screen appears, select Send Auth Token via Email.

  3. Enter the authentication token received via the email and then select Validate Email Token.

If the validation of the email authentication token is successful, you can enter the service screen.

Clear Multi-Factor Authentication

Clear Multi-Factor Authentication

You can turn off the multi-factor authentication only when you have enabled the multi-factor authentication. On the Manage account INFO. page, go to the Multi-factor authentication section and then select Clear multi-factor authentication or Clear OTP key.