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Multi-factor authentication

Multi-factor authentication (MFA) authenticates users through multiple authentication processes. Multi-factor authentication can be used to enhance the security of accounts and services.

Setting the multi-factor authentication​

The WhaTap monitoring service (multi-factor authentication is used) provides the methods such as OTP and Email. OTP method is recommended.

Note

** What is OTP?** It is the short for One Time Password that indicates an authentication method using a randomly generated one-time password rather than a fixed password.

You can configure the multi-factor authentication by going to Manage Accounts in the following order.

  1. Log in the WhaTap monitoring service (https://service.whatap.io).

  2. Select the profile icon on the upper right of the screen. A drop-down menu appears.

  3. Select Manage Accounts.

  4. Scroll down the page to go to the Multi-factor authentication section.

    Multi-factor authentication

Select an authentication method of OTP or Email.

OTP authentication​

If OTP is selected as the multi-factor authentication method, be sure to install the OTP app on your mobile device.

Note

You can also perform OTP authentication through the WhaTap mobile app. For more information, see the following.

Configuring the OTP-based multi-factor authentication​

OTP authentication selection

  1. Select OTP as a multi-factor authentication method, and then select (Re)Create OTP key.

  2. Select QR code or OTP key and then register the key on the OTP app of your mobile device.

    • To use the QR code, select Scan a QR code and then scan the QR code on your mobile device. (For convenience, it is recommended to use the QR code method.)

    • To use the OTP key, select Enter a setup key and then enter your account and OTP key on your mobile device.

    Google OTP app

  3. Enter the issued OTP token in the Verify text box.

  4. Select Validate OTP key.

  5. When the Recovery code window appears, select Save recovery code to download or copy the code for saving.

    Note

    The recovery code is an alternative for your lost OTP key. Keep the downloaded recovery code file (WhaTap-recovery-codes.txt) in a safe place.

If you close the Recovery code window, the OTP-based multi-factor configuration is finished. Log out and then log in the service to check your multi-factor authentication settings.

Note

For the method how to log in the service by using the recovery code, see the following.

Using the OTP-based multi-factor authentication​

  1. On the Login page, log in the service with an email address and password.

  2. When the multi-factor authentication screen appears, check your OTP key on the OTP app of your mobile device.

  3. Enter the granted OTP key and then select Authentication.

If the OTP token validation is successful, you can enter the service screen.

Authenticating with the recovery code​

If your OTP authentication has been lost, you can log in the service by using the recovery code.

  1. On the Login (https://service.whatap.io/account/login) page, log in the service.

  2. If the multi-factor authentication screen appears, select Use a Recovery Code.

    Recovery code

  3. Copy a code from the downloaded recovery code file (WhaTap-recovery-codes.txt) and then paste it in the recovery code field.

  4. Select Authentication.

In Manage Accounts, go to the Multi-factor authentication section, and then attempt authentication with an email address or OTP key.

Email token authentication​

Configuring the email token-based multi-factor authentication​

Email authentication selection

  1. For a multi-factor authentication method, select Email and then select Send Auth Token via Email.

  2. Check the verification token (code) received from no-reply@whatap.io. If you have not received any email, check your spam folder.

  3. Enter the received OTP token in the Verify text box.

  4. Select Validate Email Token.

Now you have completed the email-based multi-factor configuration. Log out and then log in the service to check your multi-factor authentication settings.

Using the email token-based multi-factor authentication​

  1. On the Login (https://service.whatap.io/account/login) page, log in the service.

  2. If the multi-factor authentication screen appears, check the authentication code received via the email address.

  3. Enter the authentication token received via the email and then select Authentication.

If the validation of the email authentication token is successful, you can enter the service screen.

Clear Multi-Factor Authentication​

Clear Multi-Factor Authentication

You can turn off the multi-factor authentication only when you have enabled the multi-factor authentication. On the Manage Accounts page, go to the Multi-factor authentication section and then select Clear OTP key or Clear multi-factor authentication.