Billing

To continue using the WhaTap monitoring service after the free trial period has passed or exceeded the limit of free trial terms, register your payment information and convert to a paid service.

Payment information

Payment information is provided differently depending on the billing currency. The user must have the BILLING role to register the payment information.

Prepare the following before proceeding with payment.

• KRW

  • Credit card(Nicepay): Payment card number and its expiration date
  • Bank transfer: Email address for receipt of business registration certificate and tax invoice

• JPY, USD

  • Credit card (Stripe): Payment card number and its expiration date
  • Sending invoice: Recipient Email

Note

For more information about the BILLING role, see the following.

Registering the payment information

If this is your first registration for the payment method, keep the following steps:

1. In WhaTap monitoring service, log in with the account to transfer the BILLING role to.

2. Select the profile icon on the upper right of Home screen.

3. If the dropdown menu appears, select My usage.

   

4. In the Payment information section, select Register your payment information.

5. Configure the detailed settings in order. * is required.

   

6. Register a desired payment method in Payment method.

   • Credit card(Nicepay)
   • Bank transfer
   • Credit card (Stripe)
   • Sending invoice

Note

Supported payment currencies are KRW, JPY, and USD. Payment method is changed depending on the changed currency.

Credit card (Nicepay)

If you selected Credit card(Nicepay) in Payment method, keep the following steps:

1. When the Register your payment information window appears, enter the values for card number, valid thru, and first 2 digits of password.

2. In Card type, select Corporation or Individual.

   • Corporation: In case of a corporate card, the company name is printed on the card. Enter the business registration number and busines name.
   • Individual: In case of a personal card, the owner name is printed on the card. Even if you received it from your company but a personal name is printed on it, it is a personal card. Enter 8 digits for your birthday.

3. See the checked terms and conditions.

4. Once you have entered all your card information, select Apply. Return to the previous screen.

5. Enter the contact information to receive the invoice, and then select Save.

Note

• * is required.

• WhaTap's service fees are billed in arrears the following month according to the usage, and payment is made on the 25th of each month using the registered credit card.

• To receive invoices by multiple email addresses, enter multiple email addresses by using comma (,) as the delimiter in CC. e.g. a@whatap.io,b@whatap.io,c@whatap.io

Credit card (Stripe)

If you selected Credit card (Stripe) in Payment method, keep the following steps:

1. When the Register your payment information window appears, Enter values for credit card's owner name and number, expiration date, and CVC number.

2. See the checked terms and conditions.

3. Once you have entered all your card information, select Apply. Return to the previous screen.

4. Enter the contact information to receive the invoice, and then select Save.

Note

• * is required.

• WhaTap's service fees are billed in arrears the following month according to the usage, and payment is made on the 25th of each month using the registered credit card.

• To receive invoices by multiple email addresses, enter multiple email addresses by using comma (,) as the delimiter in CC. e.g. a@whatap.io,b@whatap.io,c@whatap.io

Bank transfer

If you selected Bank transfer in Payment method, keep the following steps:

1. When the Register your payment information window appears, enter the billing information.

   • Enter the representative name, business registration number, and e-tax invoice email on the business registration certificate.

   • The tax invoice issuance date is as follows:

     • 25th: Invoice is issued on the 25th of the month.
     • Last: Invoice is issued on the last day of the month.
     • Date of issue: Invoice is issued at the beginning of the following month based on the used month.

   • If necessary, enter the item and type of the business.

2. Once you have entered all your billing information, select Apply. Return to the previous screen.

3. Enter the contact information to receive the invoice, and then select Save.

Once you have completed entry of the invoice issuance information, the copies for WhaTap Labs' business registration certificate and bankbook are automatically sent via the email to the person in charge. Please check the content of the email and then send your business registration certificate to billing@whatap.io.

Note

• Enter your business registration number and then select Verify to proceed with authentication.

• To receive invoices by multiple email addresses, enter multiple email addresses by using comma (,) as the delimiter in CC. e.g. a@whatap.io,b@whatap.io,c@whatap.io

• To reversely issue a tax invoice, contact us at billing@whatap.io.

Sending invoice

If you selected Sending invoice in Payment method, keep the following steps:

1. When the Register your payment information window appears, enter the invoice delivery information.

2. Check for Person in charge and Email. If necessary, you can modify the values.

   You can add email addresses to send to in the CC field. When entering multiple items, use comma (,) as the delimiter.

3. Enter the value in Address.

4. Once you have entered all your invoice delivery information, select Apply. Return to the previous screen.

5. After all settings are finished, select Save.

Note

• Invoices are sent on the 25th of every month.

• To receive invoices by multiple email addresses, enter multiple email addresses by using comma (,) as the delimiter in CC. e.g. a@whatap.io,b@whatap.io,c@whatap.io

Modifying the basic information

You can modify the basic information such as Country/Region, Phone, and Billing language that have been set upon registration of the payment information.

1. Select the profile icon on the upper right of Home screen.

2. If the dropdown menu appears, select My usage.

3. In the basic information section of the Payment Information menu, select Edit.

4. Modify the desired items and then select Save.

   

Note

• * is required.

• If you do not want to save the modifications, select Back To.

Modifying the payment information

Modifying the payment method

You can change your registered payment method or billing currency.

1. Select the profile icon on the upper right of Home screen.

2. If the dropdown menu appears, select My usage.

3. In the Payment information section of the Payment Information menu, select Edit.

4. Modify Currency or Payment method.

   • If you have modified Currency, the payment method options are changed.

   • To change a registered credit card to another one, select Re-register.

     

   • To modify Sending invoice or Sending invoice, select .

     

   • You can select a payment method from the credit card as Bank transfer or Sending invoice.

5. When the Edit the billing information window appears, set the required information and then select Apply. Return to the previous screen.

6. Select Save.

7. When the payment information change message appears, check the following and then select Apply.

Note

• * is required.

• If you changed your payment method, your previous entries are not saved.

• If you do not want to save the modifications, select Back To.

Modifying the email address of tax invoice

To change your email address for receiving the tax invoice, keep the following steps:

1. Select the profile icon on the upper right of Home screen.

2. If the dropdown menu appears, select My usage.

3. In the Payment information section of the Payment Information menu, select Edit.

4. On the right of Bank transfer in Payment method, select .

5. When the Edit the billing information window appears, modify Electronic tax invoice email.

   

6. If you select Apply, the previous screen appears.

7. Select Save.

Note

For tax invoice emails, only one recipient email address can be specified.

Modifying the billing information

To change the bill recipient because the person in charge has been changed, keep the following steps:

1. Select the profile icon on the upper right of Home screen.

2. If the dropdown menu appears, select My usage.

3. In the Bill to section of the Payment Information menu, select Edit.

4. Change the staff information (Name, Email, CC) in order.

5. Once you have entered all required information, select Save.

Note

• * is required.

• To receive invoices by multiple email addresses, enter multiple email addresses by using comma (,) as the delimiter in CC. e.g. a@whatap.io,b@whatap.io,c@whatap.io

• If you do not want to save the modifications, select Back To.

Project subscription

After registering the payment information, go to Project Subscription Status. You can check the full list of registered projects.

• The Subscribe button is enabled when the project status is Free, Trial, or Use. If you want to convert the project to a paid plan, use the following method.

  • If you select Subscribe for each project, you can individually convert it to a paid plan.

  • You can convert all the projects to a paid plan at once, not in the Paid subscription status. Click the checkboxes on the left for each project, and then select Go to subscribe. You can select multiple projects.

  If the Subscribe window appears, check the project list and then select Confirm.

• To check the deleted projects by including them in the list, select the Includes projects that were deleted toggle button.

• To see the list of projects with no billing role, select the Shows all paid projects toggle button.

• To download a list of projects in CSV format, select Download.

Note

• BILLING is the right to convert to a paid plan, to register payment methods, and to receive billings.
• In case of the project whose subscription date is less than 7 days, you can cancel the subscription. Select Cancel subscription.
• In case of the project whose subscription date is 7 days or more, the Delete project button is provided for you to delete the project.

Billing and payment history

My usage > Billing History

You can see your payment history, unpaid amount, and billing history. Invoices can also be checked at the billing email address entered in your payment information.

In the Invoice column on the utmost right of the list, select Detail to see the information details.

Note

WhaTap monitoring service is billed on an hourly basis. Monthly reference time is calculated by "the number of days in the month ✕ 24 hours." The following examples are the hours per month.

• 28 days: 28 ✕ 24 = 672 hours
• 29 days: 29 ✕ 24 = 696 hours
• 30 days: 30 ✕ 24 = 720 hours
• 31 days: 31 ✕ 24 = 744 hours

Checking the balance

My usage > Balance

You can check the balance deduction through the balance and payment status.

Preview Invoice

My usage > Invoice Preview History

You can check the used fee and unpaid amount with discounts/promotions applied up to the current month.

Grouped view by project and product

You can group invoices by project or product to see the total time, average cost, total cost, and more. Select Project or Product above the billing history table. Group the tables by project or product name.

To check the total time, average cost, and total cost based on the grouped Project or Product, select .

By project

By product

Previewing the usage

You can see the usage by selecting the Metered units column in the Billing History table. If the Metering information window appears, select Expand All or select the date for inquiry.

Note

If you sort the billings by product and multiple products are grouped together, the usage preview may not be supported.

Quota

My usage > Usage

You can check the usage for each project. To see the monthly usage details by the project, select a project from the project list on the left.

1. In , select a period to check the usage.

2. In the project list on the left of the screen, select a project. You can also search for the desired project in the field on the upper right of the screen.

3. In the area, you can see the summary of the monthly usages for the selected project.

4. To check the daily usage details, select in the daily usage list.

Note

• The monthly usage summary and details may differ depending on the product type of the project.

• Usage data is measured on the billing basis. For more information about the billing method, see the following link.

Registering the promotion code

My usage > Payment information > Promotion information

To register a promotion code, register your payment information in advance. For more information about the registration of the payment information, see the following.

Enter the granted code in the Promotion code field, and then select Apply. If the code was successfully registered, you can check the applied code.

How to calculate the usage fee of WhaTap products

WhaTap products are using the deferred payment billing. You can receive an invoice for the previous month's usage within 5 business days of each month via email through the account with the BILLING role. The usage of the previous month is the amount used from the 1st day to the last day of the month. Invoices are created for each account based on the list of paid products registered to the account.

If the subscription period for paid products is in the middle of the month, the period of use is calculated and billed on a pro-rata basis.