Billing

To continue using the WhaTap monitoring service after the free trial period has passed or exceeded the limit of free trial terms, register your payment information and convert to a paid service.

Payment information

For payment, you can select one of two options: regular payment by card or issuance of tax invoice. Prepare the following before proceeding with payment.

• Billing role account

• In case of card payment, the card number and expiration date

• In case of tax invoice, the certificate for business registration and invoice email

Note

For more information about the billing role, see the following.

Credit card

1. In WhaTap Monitoring Service, log in the service with the account with the billing role.

2. Select the profile icon on the upper right of Home screen.

3. If the dropdown menu appears, select My usage.

   

4. In Payment information, select Register your payment information.

5. If the Register your payment information window appears, first select a country.

6. Enter the company or corporation name.

7. Check the values for Phone and Billing language, and then change them if necessary.

8. Enter the department name. It is optional.

9. Select Next.

Domestic user

1. Select Credit card (Nicepay) as the payment method and then select Next.

2. Enter the values for card number, valid thru, and first 2 digits of password.

3. In Card type, select Corporation or Individual.

   • Corporation: In case of a corporate card, the company name is printed on the card. Enter the business registration number and busines name.
   • Individual: In case of a personal card, the owner name is printed on the card. Even if you received it from your company but a personal name is printed on it, it is a personal card. Enter 8 digits for your birthday.

4. If entry of card information is completed, select Bill recipient setting.

5. Enter your personal data to receive the bill, and then select Complete.

Note

To receive invoices in multiple email addresses, enter multiple email addresses by using comma (,) as the delimiter. e.g. a@whatap.io, b@whatap.io, c@whatap.io

Overseas user

1. Select Credit card (Stripe) as the payment method and then select Next.

2. Enter values for credit card's owner name and number, expiration date, and CVC number.

3. See the checked terms and conditions.

4. If entry of card information is completed, select Bill recipient setting.

5. Enter your personal data to receive the bill, and then select Complete.

Note

To receive invoices in multiple email addresses, enter multiple email addresses by using comma (,) as the delimiter. e.g. a@whatap.io, b@whatap.io, c@whatap.io

Tax invoice

1. In WhaTap Monitoring Service, log in the service with the account with the billing role.

2. Select the profile icon on the upper right of Home screen.

3. If the dropdown menu appears, select My usage.

   

4. In Payment information, select Register your payment information.

5. If the Register your payment information window appears, first select a country.

6. Enter the company or corporation name.

7. Check the values for Phone and Billing language, and then change them if necessary.

8. Enter the department name. It is optional.

9. Select Next.

Domestic user

1. Select Bank transfer as the payment method and then select Next.

2. Enter the invoice information.

   • Enter the corporate name, representative name, business registration number, and e-tax invoice email on the business registration certificate.

   • The tax invoice issuance date is as follows:

     • 25th: Invoice is issued on the 25th of the month.
     • Last: Invoice is issued on the last day of the month.
     • Date of issue: Invoice is issued at the beginning of the following month based on the used month.

   • If necessary, enter the item and type of the business.

3. Enter the invoice information and then select Bill recipient setting.

4. Enter your personal data to receive the bill, and then select Complete.

   You can add email addresses to send to in the CC field. When entering multiple items, use comma (,) as the delimiter.

Note

• Enter your business registration number and then select Verify to proceed with authentication.

• To reversely issue a tax invoice, contact us at billing@whatap.io.

Overseas user

1. Select Sending invoice as the payment method and then select Next.

2. Check for Person in charge and Email. If necessary, you can modify the values.

   You can add email addresses to send to in the CC field. When entering multiple items, use comma (,) as the delimiter.

3. Select the value for Date of Issue. The criteria are as follows.

   • 25th: Invoice is issued on the 25th of the month.

   • Last: Invoice is issued on the last day of the month.

   • Date of issue: Invoice is issued at the beginning of the following month based on the used month.

4. Enter the value in Address.

5. Select Apply.

Modifying the billing email address

My usage > Payment information

To change the recipient because the contact person has been changed, modify the billing account.

From , click Edit on the right of the email address in Billing information. If the Edit the billing information window appears, change the contact information (Name, Email, CC) and then select Registration.

Note

To receive invoices in multiple email addresses, enter multiple email addresses by using comma (,) as the delimiter. You must enter without spaces between commas. e.g. a@whatap.io,b@whatap.io,c@whatap.io

Modifying the email address of tax invoice

My usage > Payment information

To change the email address for receiving tax invoices, change the Payment method in payment information.

From Payment information, select Edit on the right of the payment method. When the Edit the billing information window appears, change the Electronic Tax Invoice Email and then select Registration.

Note

For tax invoice emails, only one recipient email address can be specified.

Project subscription

After registering the payment information, go to Project Subscription Status. You can check the full list of registered projects.

• The Subscribe button is enabled when the project status is Free, Trial, or Use. If you want to convert the project to a paid plan, use the following method.

  • If you select Subscribe for each project, you can individually convert it to a paid plan.

  • You can convert all the projects to a paid plan at once, not in the Paid subscription status. Click the checkboxes on the left for each project, and then select Go to subscribe. You can select multiple projects.

  If the Subscribe window appears, check the project list and then select Confirm.

• To check the deleted projects by including them in the list, select the Includes projects that were deleted toggle button.

• To see the list of projects with no billing role, select the Shows all paid projects toggle button.

• To download a list of projects in CSV format, select Download.

Note

• BILLING is the right to convert to a paid plan, to register payment methods, and to receive billings.
• In case of the project whose subscription date is less than 7 days, you can cancel the subscription. Select Cancel subscription.
• In case of the project whose subscription date is 7 days or more, the Delete project button is provided for you to delete the project.

Checking the payment information

My usage > Payment information

You can check the payment information registered by users. Select Edit to change the payment method to another. For more information about the registration of the payment information, see the following.

Payment invoices are sent within 5 business days of each month, and actual payment is made on the 25th of the month. Payment must be made by the 25th of the month.

Changing the billing currency

The currency of the bill is determined by the country selected in the Country/Region field when registering the billing information.

1. Go to My usage > Payment information.

2. In Payment method, select Edit.

3. If the Edit the billing information window appears, select Change payment method and Change country/area in order.

4. In Country/Region, select a desired country.

5. Select Next and enter the billing information.

6. Select Apply.

The changed billing currency can be seen in Project Subscription Status, Billing History, and Invoice Preview History.

Billing and payment history

My usage > Billing History

You can see your payment history, unpaid amount, and billing history. Invoices can also be checked at the billing email address entered in your payment information.

In the Invoice column on the utmost right of the list, select Detail to see the information details.

Note

WhaTap monitoring service is billed on an hourly basis. Monthly reference time is calculated by "the number of days in the month ✕ 24 hours." The following examples are the hours per month.

• 28 days: 28 ✕ 24 = 672 hours
• 29 days: 29 ✕ 24 = 696 hours
• 30 days: 30 ✕ 24 = 720 hours
• 31 days: 31 ✕ 24 = 744 hours

Checking the balance

My usage > Balance

You can check the balance deduction through the balance and payment status.

Preview Invoice

My usage > Invoice Preview History

You can check the used fee and unpaid amount with discounts/promotions applied up to the current month.

Grouped view by project and product

You can group invoices by project or product to see the total time, average cost, total cost, and more. Select Project or Product above the billing history table. Group the tables by project or product name.

To check the total time, average cost, and total cost based on the grouped Project or Product, select .

By project

By product

Previewing the usage

You can see the usage by selecting the Metered units column in the Billing History table. If the Metering information window appears, select Expand All or select the date for inquiry.

Note

If you sort the billings by product and multiple products are grouped together, the usage preview may not be supported.

Quota

My usage > Usage

You can check the usage for each project. To see the monthly usage details by the project, select a project from the project list on the left.

1. In , select a period to check the usage.

2. In the project list on the left of the screen, select a project. You can also search for the desired project in the field on the upper right of the screen.

3. In the area, you can see the summary of the monthly usages for the selected project.

4. To check the daily usage details, select in the daily usage list.

Note

• The monthly usage summary and details may differ depending on the product type of the project.

• Usage data is measured on the billing basis. For more information about the billing method, see the following link.

Registering the promotion code

My usage > Payment information > Promotion information

To register a promotion code, register your payment information in advance. For more information about the registration of the payment information, see the following.

Enter the granted code in the Promotion code field, and then select Apply. If the code was successfully registered, you can check the applied code.

How to calculate the usage fee of WhaTap products

WhaTap products are using the deferred payment billing. You can receive an invoice for the previous month's usage within 5 business days of each month via email through the account with the billing role. The usage of the previous month is the amount used from the 1st day to the last day of the month. Invoices are created for each account based on the list of paid products registered to the account.

If the subscription period for paid products is in the middle of the month, the period of use is calculated and billed on a pro-rata basis.