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Alert Notification Settings

Home > Select Project > Alert > Notification Setting

You can set various functions related to reception of alerts by project members.

Alert Notification Reception Setting

Selecting the reception method

In addition to the email alert, you can select any of SMS and mobile notification. You can receive alerts if a desired reception method is checked. If you uncheck the alert reception method, alert notifications are not sent.

  • The email alert sends notifications to the email address entered for sign up as a member.
  • All users except the project super admin can only change their own reception settings.

Adding to the SMS alert reception

If SMS notification is required to be received, set the user phone number in Manage Account INFO..

User phone

  1. Select the profile icon on the upper right of the screen.

  2. If a pop-up menu appears, select Manage Account INFO..

  3. In the User phone section, select Cell phones.

  4. In Phone, enter the phone number to receive SMS.

  5. Select SMS auth.

  6. If the SMS auth window appears, enter the authentication code sent to your mobile phone.

  7. Select Update phone number.

  • To change the registered phone number, select Change the Number and then repeat the above steps.

  • Only Korean mobile phone numbers can be registered because they can receive SMS notifications.

Adding to receive WhatsApp notifications

The notifications can be received through WhatsApp.

WhatsApp

  1. Select the profile icon on the upper right of the screen.

  2. If a pop-up menu appears, select Manage Account INFO..

  3. In the User phone section, select WhatsApp.

  4. In Phone, enter the phone number to receive SMS.

  5. Select Send your credentials.

  6. Enter the 6-digit verification code sent through your WhatsApp application.

  7. Select Verify.

To change the registered phone number, select Change the Number and then repeat the above steps.

Selecting the reception level

Depending on the alert level, you can set whether or not to receive alerts. In the user list of the Event Notification Settings Per-User section, select All or Critical as the Level.

  • All: All alerts can be received.
  • Fatal: Alerts in critical level can be received.

Setting alarms by day of the week and time

You can select whether or not to receive notifications by day of the week or time. In the user list of the Event Notification Settings Per-User section, select More icon at the utmost left. Select the desired day of the week or select the time to receive alerts. You can set for each notification reception method.

Receiving alerts by day of the week or time

Alert Repetition Setting

If the symptom is not resolved since the alert occurrence time, you can set the notification repetition interval from the initial alert occurrence time. For example, to repeat an alert after 0 minutes (immediately), 1 hour, and 1 day from the alert occurrence time, enter 0,1H,1D in the Recurring alert (escalation) column.

Escalation

  • This function targets all events for the Critical (or Fatal class). See the Level item set for adding an event.

  • If you omit the unit such as M: Minute, H: Hour, D: Day, you can set the time in minutes.

  • If Save is not selected, configuration cannot be finished.

  • Enter the value in the following format: number or number + unit (M, H, D). If the input is wrong, the corresponding message appears.

Setting notifications by team and user

Set whether or not to receive notifications for specific members or teams among project members. For event settings of Metrics, Anomaly Detection, and Log, add tags in Event Receiving Tag. You can select members or teams to receive alerts for each event.

On the contrary, if you do not set any event reception tag, you can send alerts to all members.

Event Receiving Tag Example

Let's learn how to send the alerts for each team or user through the event reception tag example. Set different alerts to be sent by team as follows:

Notification typesWhether or not to receive by the server teamWhether or not to receive by the DevOps team
Metrics alert
Anomaly detection alert
Log real-time alert
  1. Setting up receiving events (Alert > Notification Setting)

    Event Notification Settings Per-User

    Among project members, for the members in the server team, set the event reception tag to Sever Team. For the members in the DevOps team, set to DevOps Team.

  2. Metrics Alert Settings (Alert > Event Setting > Metrics > + Add alert policy > Notification Setting)

    Event Notification Settings Per-User

    Click + Add Tag or +. Select a tag from the tag list or create a new tag. This is the case that the notification of metrics events has been set to Server Team.

  3. Realtime Log Alert Settings (Alert > Event Setting > Log > + Add alert policy > Event Receiving Tag)

    Event Notification Settings Per-User

    Click + Add Tag or +. Select a tag from the tag list or create a new tag. This is the case that the notification of log events has been set to DevOps Team.

  4. Because the anomaly detection event sends alerts to all members, no tag is set to receive the event.

Adding the event reception tag

  1. In the user list of the Event Notification Settings Per-User section, select + Add Tag or +.

  2. If the Event Receiving Tag pop-up window appears, enter the tag name in the tag field and then press Enter or select + Create New Tag.

  3. Select the tag color.

  4. Select Create Tag.

In Tag List, you can see the created tags. To apply any created tag, select the tag.

Disabling the event reception tag

  1. In the user list of the Event Notification Settings Per-User section, select +.

  2. If the Event Receiving Tag pop-up window appears, select Close icon next to the applied tag.

  3. Close the Event Receiving Tag pop-up window.

Disable the event receiving tag.

Modifying and deleting the event reception tag

  1. In the user list of the Event Notification Settings Per-User section, select + Add Tag or +.

  2. If the Event Receiving Tag pop-up window appears, select Edit icon of the item to modify or delete in Tag List.

  3. Modify the tag name or change the color and then select Apply.

    To delete the tag, select Delete icon Delete Tag.

You cannot delete the Event Receiving Tag item applied to the event.

Receiving notifications when event reception tags are not set

수신 태그

To receive alerts whose Event Receiving Tag has not been set, select the Receive notifications with no receive tag set option. Uncheck to receive alerts with the tag set.

If you do not want to receive all alerts, uncheck the option and there must be no selected Event Receiving Tag.

Adding the 3rd party plug-in alert

You can receive alerts through external applications such as Slack, Telegram, Teams, Jandi, and Webhooks.

  1. In Alert > Notification Setting, select Add in the 3rd Party Plugin section.

  2. Select a desired service.

    3rd Party Plugin Addition

  3. Proceed with the configuration according to the on-screen instructions for the selected service.

  4. After all steps are finished, select Add.

The in-house messengers that are not included in the support scope of WhaTap Labs can be linked through the standard webhook and webhook json.

Avoiding a large number of alerts

When numerous alerts occur, it temporarily stops notifying alerts for a set period. In Alert > Configuration, go to the Avoids a large number of alerts section.

Avoids mass notifications

  • Select the Enable toggle button to enable or disable the function.
  • If the events occur more than Number of detections during Detection time, it stops alert notification for Pause time.

For example, alert notification stops for 5 minutes when 20 events occur within 5 minutes. If the set Pause time elapses, the Avoids a large number of alerts function is disabled.

If the number of text notifications exceeds 200 per day, the notification is paused and the following message appears. To disable text notification, select Unblock SMS.

Unblock SMS

Setting the alert user

In Manage Account INFO., you can configure the settings for user's individual notification level, reception method, day of the week, and time.

  1. Select the profile icon on the upper right of the screen.

  2. If a pop-up menu appears, select Manage Account INFO..

  3. Scroll down the screen, go to the Alert Notification Setting section.

  4. Set the reception level, reception method, day of the week, and time, and then select Save.

Setting the alert language

You can change the language for alert messages that occur in the project.

  1. In Home screen, select a project to change the language for alert messages.

  2. On the left of the screen, select Management > Project Management.

  3. In the Managing Notification Language, select a desired language.

  4. Select Save on the upper right of the screen.