Skip to main content

Customer Support

This is an FAQ document regarding the customer supports while using the WhaTap monitoring service.

Chat Contact​

The chat inquiry icon does not appear.

Depending on the settings of your web browser, the Chat icon Chat Contact icon may not appear on the upper right of the screen.

If you are using Whale Browser, set the web browser options according to the following instructions.

  1. Select the lock button in the address bar.

  2. Check if there are any tracking protected items. Select Blocked Tracer.

  3. Check the tracking protected content is client.crisp.chat.

  4. Return to the previous step and then turn off the tracking protection option.

  5. Refresh the screen of your web browser.

You can see the Chat icon Chat Contact icon displayed on the upper right of the screen.