Agent Installation
The following guides you to the basic installation method for using the WhaTap database monitoring service.
To use the WhaTap monitoring service, after Sign in, create a project and install the agent to the target server. For more information about registration as a member, see the following.
Creating a project
Create a project before installing the agent.
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Log in to the WhaTap Monitoring Service.
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In the left side menu, click All Projects > + Project.
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On the Select product screen, select the product you want to install.
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Enter or select the following items:
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Project name: Enter the project name.
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Data server region: Select the data server region. A region is a group of data centers that provide cloud services. Your data will be stored in the selected region.
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Time zone: Set the time zone to be used for alerts and report generation.
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Notification language setting: Set the language for alert notifications. (Supports Korean and English)
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Project groups: Group multiple projects for easier management. Select a group if applicable.
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Project description: Add additional details or a description for your project.
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After completing all settings, click the Creating a project button.
If you add a project while an organization is selected, you must set the Groups of organization field.
For more information about groups, see the related document.
Checking the configuration diagram
The DBX agent can be installed on a separate server or on the DB server. Select a method how to install the agent and check its configuration and firewall.
| Install on a separate server | Install on the DB server |
|---|---|
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Creating the monitoring account
To monitor CUBRIDs, you need both a DB account and a CUBRID Manager account. Use dba for the DB account. Use the following command for the CUBRID Manager account.
cm_admin adduser whatap whatap
Each agent must use an account with a different name.
Checking the access key
The access key is the unique ID to enable the WhaTap service.
In the installation guide section, select Getting the access key. After the access key has been issued automatically, proceed to the next step.
After a project has been created, the Agent installation page appears automatically. If the Agent installation does not appear, select Management > Agent installation on the left of the screen.
Downloading the DBX agent
Download the DBX agent file. Use the following two methods.
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You can download it by using the 'wget' command.
BASHwget -O whatap.agent.database.tar.gz "https://service.whatap.io/download/dbx_agent?type=cubrid&format=tar.gz" -
If you cannot download it with the command, select Download on the WhaTap monitoring service screen.
Download the DBX agent file and then unzip it.
tar -zxvf whatap.agent.database.tar.gz
For users who cannot download tar files due to security settings, ZIP files are also provided. On the installation screen, select the .zip Download button.
DBX Agent Setting
Follow the instructions on the agent installation screen to configure the agent. By entering the required items on the screen, the configuration and commands can be auto-completed.
whatap.conf configuration
Go to the unzipped folder and then check the whatap.conf file. In whatap.conf, enter the project access key, WhaTap server data, and DB connection data.
license={AccessKey}
whatap.server.host=13.124.11.223/13.209.172.35 # WhaTap server information
dbms=cubrid
db={DB_Name}
db_ip={DB_Server_IP}
db_port={DB_Server_Port}
cmd_port=8001 # CUBRID Manager server port number, default 8001
broker=query_editor,broker1
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db: Name of the database to be monitored, which is thedb_namevalue of the $CUBRID_DATABASES/databases.txt file. -
db_ip: IP address that can connect to the database server being monitored. -
db_port: Enter the value defined inBROKER_PORTin the broker configuration file (cubrid_broker.conf). (CUBRID's default valueBROKER_PORT: 33000) -
cms_port: Port used by CUBRID Manager. Enter the value defined in thecm_portfield in the CUBRID Manager configuration file (cm.conf). -
broker: When you install CUBRID, the brokersbroker1andquery_editorare executed by default. If you arbitrarily changed the name of the broker or started it additionally, enter the changes.
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For more information about whatap.conf, see the following.
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For more information about the databases.txt file in the CUBRID environment, see the following link.
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For more information about the CUBRID's broker configuration, see the following link.
Downloading JDBC
Download the JDBC driver that matches the operating system and version of the database server to the DBX agent path where you unzipped the file. /unzipped folder/jdbc
To download the JDBC driver for the OS and version of your database server. see the [following link] (https://www.cubrid.com/downloads).
In /unzipped folder/jdbc/README.md, you can also see the JDBC driver installation paths for each database.
Creating DB users and changing passwords
Generate an encrypted UID for database connection. Enter the username and password and then run the shell script (or batch file).
When changing the password, enter the new password and follow the same procedure.
User files must be run for both the user DB (dba) and CUBRID Manager (admin) in the CUBRID environment.
- Linux
- Windows
./uid.sh dba {DB_Password}
./cmsuid.sh admin {Admin_Password}
./uid.bat "dba" "DB_Password"
./cmsuid.bat "admin" "Admin_Password"
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After setting it once, it collects data from the database server to be monitored through the encrypted UID.
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To create a DB user file, enter the project access key in the whatap.conf file. Checking the access key
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If special characters are included in
DB_USERorDB_PASSWORDin the Linux environment, enter the escape character (\) together before any special characters.Example./uid.sh whatap whatap\!pwd
# If there are multiple special characters, add the escape character(\) for each.
./uid.sh whatap whatap\!\@pwd -
On Windows, the escape character (
\) is not required for special characters in a password. However, it is required when using double quotes (") within the password.
Viewing the default plan
When creating the default plan user file, you can configure the agent to automatically view the plan by using the predefined DB information.
- Linux
- Windows
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Add the
plan_dboption to the agent configuration (whatap.conf) file and then enter the DB name.whatap.confplan_db=(dbname) -
After configuring the DB, use the
planuid.shscript to set the user and password../planuid.sh user pwdNoteIf the user (
user) and password (pwd) include special characters, add backslashes (\) before each special character.e.g.
user$example→user\$example
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Add the
plan_dboption to the agent configuration (whatap.conf) file and then enter the DB name.whatap.confplan_db=(dbname) -
After configuring the DB, use the
planuid.batscript to set the user and password.planuid.bat user pwd
Setting the XCUB agent
The XCUB agent runs a separate process on the database server to collect SQL text and metrics. It is recommended to install it together with the XOS agent.
Configuring the whatap.conf file
Set the agent options in the whatap.conf file as follows:
xcub=1
xcub_port=3002
Copy the xcub folder (/unzipped folder/xcub/) inside the DBX agent installation path to the database server.
If you install the XOS agent together, you do not need to set the xcub_port option because it shares the XOS port.
Configuring the xcub.conf file
Enter the DBX agent server information in the xcub.conf file located in the xcub folder for the database server, and then set additional options.
db=demodb@127.0.0.1
dba_pwd={dba_password}
dbx_ip={DB_Agent_IP}
dbx_port=3002
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Enter the value in the format of
db: dbname@dbServerIP. -
dbapwd: Once a password has been set, the *xcub.pwd* file is created at initial execution. After that, delete thedba_pwd` entry in the xcub.conf file. -
dbx_ip: Enter the IP address of the server in which the DBX agent has been installed. -
dbx_port: Set the port to communicate with the DBX agent. DBX agent can be communicated via UDP. If you have set a firewall on that port, disable it for UDP communication.
For more information about the XCUB agent configuration, see the following.
Assigning the role for executing he XCUB agent
Assign the role to run the XCUB agent.
chmod +x ./whatap.agent.xcub*
XCUB agent execution
Execute the ACUB agent process on the database server.
./start.sh
To run the XCUB agent in the background, run the ./startd.sh file.
Starting the monitoring
Execute a shell script (or batch file) from the path where you have installed the agent.
- Linux
- Windows
./start.sh
To use it like a daemon, execute the following command. However, it works only in the environment where nohup has been installed.
./startd.sh
start.bat
Check whether there are any errors in the execution log displayed on the screen, and check whether a chart appears normally on the dashboard screen (Instance List). If there is no problem, press Ctrl+C to terminate the execution, and then register it as a Windows service in the following order.
Registering a service
Execute the following command to register a service.
install_WindowsService.bat create WhatapDBXAgent
When a service is registered, you can check it in the service management tools as shown below. Find the service, right-click it, and then select the Start option to start the service.

In Control Panel > Windows Tools > Services (services.msc), you can start or stop the WhatapDBXAgent service. Depending on the Windows version, the service path may differ.
Deleting a service
Execute the following command to delete a service.
install_WindowsService.bat delete WhatapDBXAgent
You completed installing the agent for database monitoring. In the following, check the post-installation checklist.
XOS agent installation (optional)
To additionally monitor the resources of the database server, run a separate XOS agent process on the database server to collect data.
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It can be applied to only the OS environment running on the x86 architecture.
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The additional agent installation process is optional.
- For more information about the XOS agent configuration options, see the following.

Configuring the whatap.conf file
Set the following options in the whatap.conf file in the path where the DBX agent has been installed.
xos=1
xos_port=3002
Move the xos folder (/unzip folder/xos/) to the database server.
Configuring the xos.conf file
Set the following options in the xos.conf file in the xos path moved to the database server.
dbx_ip={DB_Agent_IP}
dbx_port=3002 # default 3002
cpu_limit=0
mem_limit=10240
In Agent Installation, when you enter the DB data to DB Agent IP and DB Agent Port, the agent options are automatically generated.
Running the XOS agent
- Linux
- Windows
Run the XOS agent.
./start.sh
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To transmit monitored data to the DBX agent, the port set to
dbx_port(default 3002) must have been open. (UDP Outbound) -
To run the XOS agent in the background, run the ./startd.sh file.
Run the agent with a batch file in the xos folder.
start.bat
After confirming that there are no errors in the execution log displayed on the screen and terminating the execution, register for the service in the following order.
How to fix missing of msvcp120.dll and msvcr120.dll
If you cannot run the xos agent because the msvcp120.dll and msvcr120.dll files are missing, it is because Microsoft Visual C++ 2013 Redistributable 2013 is not installed or is corrupted. You can resolve this issue by installing the Microsoft Visual C++ 2013 Redistributable Package.
Download and install the package that matches the system environment from the following link.
Microsoft Visual C++ 2013 Redistributable (x64)
- vcredist_x64.exe: For running 64-bit applications
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Service registration
Register in the service by running the install_WindowsService.bat file in the xos folder as follows. If you do not enter a name after the
createoption, the service is registered by default with the name of WhatapXOSAgent.install_WindowsService.bat create WhatapXOSAgent -
Deletion of a service
install_WindowsService.bat delete WhatapXOSAgent
To transmit monitored data to the DBX agent, the port set to dbx_port (default 3002) must have been open. (UDP Outbound)
Next steps
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Checking the installation
If you have created a project, installed an agent, and applied all agent options, see the checklist in the following.
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Installation troubleshooting
It provides various problems that may occur when installing the agent and specific instructions for resolving them. For more information, see the following.
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Agent setting
It provides various features for monitoring by applying some options to the agent configuration file (whatap.conf). For more information, see the following.
To additionally monitor the database server resources, set more options in the additional agent (XOS). For more information, see the following.
For more information about the XCUB agent configuration, see the following.
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Starting the monitoring
After configuring all settings, the agent starts collecting metrics data from the database server. First, check whether the monitoring data has been collected in Instance List. For more information about Instance List, see the following.

